About These Terms
These Terms & Conditions govern your use of kembaraelaf.com and your interactions with Elaf Shahidah Travel Sdn Bhd (“Elaf Shahidah”, “we”, “us” or “our”).
By using this website, submitting an enquiry or proceeding with travel services offered by us, you agree to comply with the applicable terms governing those services.
Individual journeys may have additional booking conditions, inclusions, exclusions and requirements. Those specific conditions should be read together with these general terms.
Using Our Website
This website is provided to introduce Elaf Shahidah, present information about our journeys and services, and allow visitors to contact our team.
You agree not to use the website in a way that is unlawful, fraudulent, harmful, disruptive or that may interfere with the website, its security or other users.
You must not attempt to gain unauthorised access to the website, its server, systems or information made available through it.
Package & Travel Information
We aim to present journey descriptions, itineraries, prices, inclusions, exclusions and other travel information as clearly and accurately as reasonably possible.
Travel arrangements can be affected by airline schedules, accommodation availability, local conditions, government requirements, weather, operational circumstances and other factors that may change after information is published.
Before confirming a booking, travellers should review the latest itinerary, price, inclusions, exclusions and package-specific terms supplied for that journey.
Website information should not replace the final booking confirmation, itinerary or package-specific conditions provided for a particular journey.
Confirming Your Journey
An enquiry alone does not necessarily create a confirmed travel booking. A booking is subject to the applicable booking process, availability, required traveller information, payment requirements and confirmation by Elaf Shahidah.
The applicable package price, deposit or payment schedule, balance due date and accepted payment method should be communicated as part of the booking process.
Availability may be subject to airline, hotel, transport and other supplier capacity.
Prices should be confirmed against the applicable journey information before payment.
Confirmation is subject to the booking requirements communicated for the selected journey.
Before You Travel
Travellers are responsible for providing accurate information and ensuring that they meet applicable travel requirements for their journey.
- Provide accurate personal and booking information when requested.
- Ensure passports and other travel documents are valid and suitable for the journey.
- Obtain applicable visas, permits or entry documentation unless expressly included in the package.
- Review applicable immigration, customs, health and destination requirements.
- Arrive at agreed meeting points, airports and departure locations at the required time.
- Follow reasonable instructions provided by tour representatives, guides, transport providers and relevant authorities.
Requirements may vary according to nationality, destination, transit point and individual circumstances.
When Plans Change
Requests by a traveller to amend or cancel a booking are subject to the terms applicable to the relevant package and any applicable supplier or regulatory requirements.
Where a journey must be changed, postponed or cancelled by Elaf Shahidah, we will communicate available information and applicable arrangements in accordance with the relevant package conditions and applicable requirements.
Airlines, hotels, transport providers, authorities and other parties may also make operational changes that affect an itinerary.
Cancellation charges, refund arrangements and amendment conditions can vary. Always refer to the terms supplied for the specific journey before booking.
Travel Service Providers
Travel arrangements may involve independent airlines, hotels, transport operators, local guides, attractions and other service providers.
Services provided by such parties may also be subject to their applicable conditions, operational rules and requirements.
Where relevant, travellers should comply with reasonable supplier requirements relating to the services being provided.
Preparing for the Unexpected
Travellers should carefully consider appropriate travel insurance for their circumstances and journey.
Where travel insurance is not expressly stated as included in a package, it should not be assumed to form part of the package price.
Travellers should review the scope, exclusions, limits and eligibility conditions of any insurance they purchase.
Our Responsibilities
Elaf Shahidah will perform its obligations in relation to its travel services subject to the applicable booking terms and requirements.
Travel can be affected by events outside the reasonable control of a travel organiser, including severe weather, natural events, government action, border restrictions, security events, industrial action, transportation disruption and other extraordinary circumstances.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, remedy, guarantee or liability that cannot lawfully be excluded or restricted under applicable Malaysian law.
Website Content
Unless otherwise indicated, website content created or owned by Elaf Shahidah, including branding, written material, graphics and original website elements, may be protected by applicable intellectual property rights.
You may view the website for personal, non-commercial use. You should not reproduce, republish, distribute or commercially exploit protected website content without appropriate permission, except where permitted by law.
Personal Information
Personal data provided through this website or in connection with our services will be handled in accordance with our Privacy Policy and applicable personal data protection requirements.
Read Our Privacy Policy →Governing Framework
These general website Terms & Conditions are governed by the applicable laws of Malaysia.
Travel services and package arrangements may also be subject to applicable tourism, consumer protection and other regulatory requirements, together with any mandatory terms applicable to the relevant service.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Contact Us
If you have questions about these Terms & Conditions or about the conditions applicable to a particular journey, please contact our team before confirming your booking.
30-1 Jalan Ilmu 3,
Dataran Universiti, Putra Nilai,
71800 Nilai, Negeri Sembilan,
Malaysia.